Online Review Management | Reputation Management

Review sites are online urban city guides which help people find great places to eat, shop, drink, relax and play. Review sites are 100% user run. When a person visits a local establishment, they can go onto review sites and write about their experience with the business and rate it with typically 1-5 stars.

Because the Consumer Review Websites are member run, it is important for companies to maintain their reviews and reviewers. Not responding to good reviews can hurt a business and not responding to a bad review can hurt a business more.

Anyone can list a business on a review site. That part is very important to understand. A consumer can list and review (good or bad) a business. A business can not have their business removed from the site once it is listed. If a reviewer puts the company information on the internet, it is there to stay. For this reason alone, it is absolutely crucial for a company to outsource an online review management firm to maintain the company's online reputation. Click Here For A Visual Example Of How This Works

 

Why Outsource Your Online Review Management?

Online review management is overtaking many forms of local online advertising. Online review management is much more important than Yellow Page display advertising. There are several hundred online review management websites with millions of viewers each and every month. In fact, one online review site has 25 million viewers monthly.

Many of the reviews a company receives will be very good. Sometimes a business will get a flaming review from someone that is totally unhappy with their experience. It happens. And it doesn't mean the company is awful. It means the person had an bad experience, in their opinion. But because this "review" was put online for the world to see... the world WILL see it.

Business owners work hard to get where they are. To see a disparaging remark by a customer is not deflating. Add to that the fact that the review is there to stay can be even more discouraging to a business owner. "Too close to the fire.". Simply put, it is "personal" when business owners see bad reviews about their company. They go through several phases. First numbness, then possible anger, next comes the worst of all... denial. Which leads to more anger. Most, in fact 95% of these business owners don't even respond. This is bad business and more harmful than one could imagine. Those that do respond do so with emotion and it doesn't come across as professional. a bad review is personal to a business owner.

 

If a company wants to get an employee to monitor the reviews, understand there are hundreds of review sites that are working 24 hours a day. Managing reviews is a full-time job and they have a snowball effect. Once a business starts getting reviews, the reviewers will be quicker to review your company. And what if a bad review goes live that has your employees name in it? It does happen.

Online review management companies don't take reviewers personally. Because they aren't personal. They are professional enough to turn even the harshest critic into the most adoring customer, for the whole WORLD to see. If done right, online review management could bring a business more customers than you've ever experienced.

How Can Online Review Management Help Your Business?

We have developed a "graphical review" of what a company gets with our online review management and reputation management package. This page will open a new browser window when you click here.

You can purchase from the above link as well, or come back here.

Pricing For Online Review Management

Online Review Management: $647
Monthly maintenance charge $127

 

You may want to also try our Guaranteed Search Engine Ranking Services.

Important. Please Read Before Ordering

Online Review Management is only available for: Local businesses that have a physical establishment where customers visit. Also handled are local service businesses (window washers for example) where representatives of the company visit the consumer.
 

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